Watch those rollover targets; include delays or don’t use them

LinkedIn is a fantastic site I use multiple times a day. This particular feature allows me to quickly skip, comment or like activity of my network. Fantastic.

But they put a menu triggered by a rollover right below it, and triggering it is way too easy, and drives you crazy.

I sent them a Tweet and hope they fix it soon.

 

That time I chatted with five Time Warner Cable representatives in three states

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I updated to Extreme Time Warner Cable, and they told me my router was outdated. As such they told me contact them and I chose the Live Chat.

The following is the transcript Time Warner Cable provided me. Keep in mind this is ONE chat session. 


 

 

Thank you for contacting Time Warner Cable. A representative will be with you shortly. All representatives are currently assisting others. Your estimated wait time is 12 minutes and 8 seconds. Thanks for your patience.

You are now chatting with Kiarra.

** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Kiarra: Thank you for contacting Time Warner Cable, my name is Kiarra. Please give me a moment while I review the information you’ve provided.
Kiarra: I understand you are facing issue with your internet and email.
Kiarra: Am I correct?
Kiarra: Sorry for the typo. Please ignore the above statement.
Shawn Chittle: Hello.
Shawn Chittle: I was told by Time Warner my router is outdated
Kiarra: Hi Shawn.
Shawn Chittle: for the service I have (Extreme)
Kiarra: I see.
Shawn Chittle: and they offered to ship me a router, and I declined, but I have been unable to get to a Time Warner store to get one.
Shawn Chittle: So perhaps you can ship me one?
Kiarra: I will be glad to help you with that.
Kiarra: Please give me three minutes of your time while I look through the information for you.
Shawn Chittle: Please take your time, and thank you for asking.
Kiarra: Thank you.
Kiarra: Thank you for being on hold, I appreciate your patience.

You’ve reached Texas technical support. Let me transfer the chat to dedicated department for further assistance.

You are now chatting with Matthew.

** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Matthew: Hello!
Matthew: I have read your concern.
Matthew: I can see that your account is of NY region.
Matthew: I am going to transfer you to the correct support chat room for the area that will be able to assist you further. Please bear with me while I do that. I do apologize for the issue you are having and assure you that we will get it taken care of. You will need to wait for an available analyst. Please do NOT close the chat window as someone will get to you, otherwise you will have to be transferred again.
Matthew: Please stay connected while I transfer your chat.
Please wait while I transfer the chat to the appropriate group.

You are now chatting with Suzie.

** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Suzie: Hello
Suzie: How are you doing today?
Shawn Chittle: Hello
Suzie: Hi
Shawn Chittle: Wow I am being transferred all over the place.
Shawn Chittle: Need a new router (TWC told me there was a new one I should have) for my Extreme Internet.
Suzie: I apologize for the inconvenience.
Suzie: My apology for the run around, you have been misrouted to the Los Angeles Chat Support, please stay connected to this chat while I transfer you to the Correct chat queue.
Suzie: Please stay connected and don’t close the chat. It may take few minutes. Please wait till you are connected to the concern department.
Suzie: I apologize for the inconvenience.
Shawn Chittle: Thank you.
Shawn Chittle: I’ve never travelled so fast to so many places before.
Suzie: I am extremely sorry for this

Please wait while I transfer the chat to the appropriate group.

You are now chatting with Melissa.

** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Melissa: Please allow me a moment while I review your previous chat and the information that you have provided.
Shawn Chittle: Thank you.
Melissa: You’re welcome.
Melissa: Your patience is greatly appreciated.
Melissa: I have checked the details on your account.
Melissa: I see that you have Ubee 3201 modem.
Shawn Chittle: Sure, if that’s what it says! I am not sure which one I have.
Shawn Chittle: But I was told that modem is outdated for my Extreme internet, is that correct?
Melissa: Yes, that is correct.
Shawn Chittle: OK how do I get a new one shipped to me please?
Melissa: You will need to get Arris 1670 Modem in order to supports the requirements on your account.
Melissa: You may visit the nearest local store or we can ship the equipment for you.
Melissa: If we ship the box, the equipment will be reached within 5-7 business days.
Shawn Chittle: Please ship it
Melissa: Okay.
Shawn Chittle: Is it possible to give an alt ship location as UPS / Fedex come when I am at work
Melissa: We are from technical support team. We have a dedicated department to help you with this. Please stay on hold while I transfer your chat.
Please wait while I transfer the chat to the appropriate group.

You are not currently connected to a chat representative.

You are now chatting with Alice.

** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. **

Alice: Hello Shawn
Alice: How are you today?
Alice: I am reviewing the conversation you had with the previous agent
Alice: I understand you’re looking for new modem.
Alice: I’ll surly assist you right now.
Alice: Please give me 2 minutes while I go through your account.
Alice: While you are waiting, please visit our TWC Apps page and bookmark the link for future reference. There you will be able to download all of the available TWC Apps for your convenience such as, TWC TV, My TWC, and many more. http://www.timewarnercable.com/en/apps.html
Alice: I’ll provide you a link to swap your modem for free of cost with TWC.
Alice: Please do not click on the link. I request you to copy and paste it. Else, our chat gets disconnected.
Alice: http://www.timewarnercable.com/en/residential-home/support/internet/modem-swap.html
Alice: Please follow the link and your request will be processed.
Alice: Is this fine for you or you want me to process this from my end?
Shawn Chittle: OK I’ll do this. Thank you.

On vacation? Get your truck stolen? Social media to the rescue

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This is Scott Csapo, owner of Duraguard Roofing, a small roofing company in Flint, MI. He works very long days in freezing cold weather, starting before dawn and often ending after the sun goes down. He’s as blue collar as they come.

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After all that hard work, which takes a serious toll on your mind and body, Scott thought it’d be a good idea go on a vacation. Even better, he took a bunch of his employees with him, because that’s the kind of guy he is.

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Besides, vacations are fun. Who doesn’t love vacation?

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Bonding, warm weather, and good friends. Doesn’t get any better than that.

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And good food. Lots and lots of good food.

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But it wasn’t long until Scott got a message on social media saying that someone spotted his prized Ford truck, which he uses on all his jobs on the road. Since Scott was on vacation, no one should be driving his truck.

The post was shared by over 50 of Scott’s friends, and minute by minute, the drama unfolded live on Facebook.

Eventually, Scott got a hold of the thief, who he learned had just got out of jail the day before. He told Scott he was going to smash the truck into a brick wall and kill himself.

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Scott recommended to the driver that he probably wouldn’t get hurt, so it was probably better for the thief to park the truck on some railroad tracks and wait for a train.

Now, at this point, Scott knew who the thief was, and his intentions were not suicidal.

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But where was the truck? Everyone online waiting anxiously to hear what had finally happened!

Then, news came.

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With the truck recovered and the thief in custody, Scott could get back to his vacation.

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The end.

 

Bolt Volt

A conversation with my friend, Charles Brown, Jr., a car salesman.

Me: “I want to buy the Chevy Bolt.”
Charles: “Yes! The new Chevy Volt, it’s a wonderful car.”
Me: “Nah man, I said the Bolt, that new electric one.”
Charles: “You got it Shawn! What color do you want that Volt?”
Me: “Charles, I want the Bolt man, the Bolt, the fast one.”
Charles: “Yah I saw the Olympics, too! That Usain Bolt guy is super fast!”
Me: “That’s it! I’m buying a Tesla!”

 

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A pet-peeve of time

Time. It’s either your friend or not. Sometimes it feels as if its flying by, other times dragging. When I was in flight school we adopted military or 24 hour clock time, and I’ve never looked back. No more AM or PM. Love it. It’s really simple because it’s the same, except for a few changes.

You’ll never ever set your alarm wrong either. Ever. My iPhone is set for 24 hour time. And know what’s neat? All the apps I use adopt it as well because its a global setting.

Wonderful.

Midnight is 0000 (some use 2400) and that’s your “0” time. It counts from there, 1:00AM is 0100, 2:00AM is 0200, etc. When you get to 12noon, well, that’s 1200. Here now in the PM world, it gets a tad funky, but not really.

You just keep counting.

1:00PM is 1300

2:00PM is 1400

2:30PM is 1430

etc.

However, you’ll notice that I’m NOT using a colon for 24 hour time. I don’t think its appropriate, although that’s not the pet peeve. It’s when people use the four digit 24 hour time, but it’s presented as AM and PM. For instance, 0800 is 8PM. No, no, no! That leading zero is pointless and makes it confusing at first glance.

Here’s an example:

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I know America by and large is not ever going to adopt 24 hour time or the metric system (things are improving) but at least please write either 8PM as 2000 or 8:00PM but not 0800PM or 08:00PM!

About that vintage biplane parked on the roof of a building in Lower Manhattan

I’m a huge aviation buff.

New York City photographer Janko Pulz showed me something the other day that sent me through the roof. Literally. He pulled up Google Maps.

01

 

“Lower Manhattan. Sure.” I said. “Seen it.”

“Watch this.” he said.

 

 

03

 

And closer still. “I still don’t see anything interesting.”

 

04

 

“I see the Acres down there, one of my favorite secret parks. But that’s it.” I said. “Look closely” Janko said.

 

05

 

And that’s when I discovered there is a vintage bi-plane bolted to the ceiling of a building in Lower Manahttan at Old Slip and Water street. The 77 corresponds to the magnetic heading of the runway, but we all know there is no such thing as runway 77. It’d be runway 7, and it wouldn’t be printed parallel to the runway length, but perpendicular to the runway width. Alas.

Still the most incredible discovery in recent memory. Thanks Janko!

UPDATE: Turns out its 77 Water Street, not the supposed runway heading. Makes sense!

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